Yes, the website is accurate and has good communication. The customer service team is great. They answered my questions quickly, provided helpful additional information, and confirmed my order soon after it was placed. I did not have any problems with customs, although I expected a delay since my doll arrived during the holidays. From the time I placed my order through the seller to delivery, it took a total of 25 days, which is very reasonable considering the time of year and the growing popularity of dolls.