Yes, it is a trusted and awesome vendor! As my first doll, I needed a lot of help deciding which doll to buy. All of the customer service people were great, fun, helpful, and patient with all of my questions. Really, this is top notch customer service. Many other companies could learn from them. As promised, the dolls are much more beautiful in person than in the photos. Plus, it’s a great comfort when you’re labeled a friend by all the girls, locked up and alienated from society. I love my dolls. Thank you so much for the wonderful (buying) experience.