Professional repair is advisable when damage exceeds simple fixes or when there is risk to the doll’s structure or safety. Signs that a professional is needed include significant cracks or tearing in the exterior material, loose or non-functional joints that cannot be realigned or tightened safely, and any distortion in the internal skeleton that affects balance or support. If water has entered internal components or if there is persistent creaking, squeaking, or misalignment that does not respond to basic at-home tightening, a specialist should evaluate the doll. Electrical or mechanical features (such as moving parts) require trained technicians to avoid safety hazards and further damage.

Choosing a repair service involves several considerations. Look for a provider with clear documentation, transparent pricing, and a detailed description of what is included in the repair. Check for credentials, customer references, and a warranty on the repair or replacement parts. Discuss turnaround times and shipping arrangements, including discreet packaging and privacy protections. Request a written assessment or diagnosis before committing, and ensure the service can work with the exact material type (silicone vs. TPE) of your doll. If possible, obtain an itemized quote that covers parts, labor, shipping, and return shipping insurance. By selecting a reputable, experienced technician, you protect your investment and reduce the risk of further damage during the repair process.